How would your company cope if a major earthquake struck tomorrow and have you done anything about planning for how you would recover as fast as possible? A disaster plan will allow you to make decisions before a disaster strikes your business and forces you to determine how you are going to deal with one should it happen.
A disaster plan will allow you to deal and come to terms with the disaster situation in those first critical hours or days rather than deciding on how you are going to deal with it.
A plan is ideal for recognising physical disasters such as fires, floods and the very real act of terrorism. It will help you to identify possible threats and take the necessary preventative action while preparing the business to deal with it effectively. The first step may be to set up a disaster planning team that includes staff responsible for: HR, buildings, PR, IT, general management. Consider including an outside advisor in the group as often they will see risks that people from within the company may miss.
Next the team should assess the risks to the company. This would include such things as: insurance cover levels, building and equipment maintenance, alarm systems, fire detection and evacuation, back-up off site of records, power, etc. From here a disaster plan can be designed and implemented. Remember to update it every year and modify it to suit the changing situation.
Below is a suggested checklist in which you will need to assess, implement and determine for your disaster plan. Contact the auther with help in pulling this together, so you can better focus on core activities.
The Disaster Plan:
Key Issues Must address:
- Key personnel and their out of hours contact details
- Key personnel responsibilities and authority
- The location of the Disaster teams control centre (this should be off the work site where possible)
Items to Cover
(consider all functions and areas of your business including employees, customers, etc)
- Functions and procedure prioritised
- Floor plans
- Evacuation area
- Evacuation procedures
- Precautionary measures
- Procedures for jobs to be done while the recovery is taking place
- A list of all suppliers and businesses for emergency equipment and supplies
- Other emergency numbers or contacts
Employee Information
- Ensure all employees have provided their details and/or phone numbers for after hours contact
- Have a counselling service or agency decided so that they can provide counselling and help to employees to deal with the disaster
- Communicate with employees about what is going to happen, etc to keep them in the loop of what is happening and what they should do, etc.
- Advise employees of who to contact should they have any problems
- Consider an alternative to pay employees should the usual method be destroyed or unavailable
Alternative Premises
- Determine an alternative place to carry on business should yours be destroyed
- Consider making arrangements with other businesses to share space until things are back to normal
Operations
- Determine possibly delays should something happen
- Aim to be operational as soon as possible after the disaster (next day)
- Inform customers and suppliers immediately to let them know what has happened otherwise they may disappear
- Brief and prepare your PR representative to deal with media
Communications
- Advise your telephone company and request them to forward your calls to your designated place
- Prepare your personnel so that they know what to tell your customers, suppliers, etc.
- Decide on where your mail should be sent
Equipment and Resources
- Ensure that you know and are able to identify where critical documents are so they can be retrieved
- Store backups off site of materials, documents, etc
- Define which resources would be needed during the recovery period and make them available
- Make sure money is available at all times
- Consider hiring instead of buying new equipment – it maybe the best option
- Keep the Disaster Plan in a number of locations so that it can be accessed should it need to be
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